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In The Details Terms & Conditions

Last updated: October 7, 2025

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1. Introduction

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These Terms and Conditions govern your use of our website and your booking of services with In the Details. By placing a booking or request for a quote you agree to these terms.

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2. Services

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  • Detailing services are bookable online for fixed‑price packages.

  • Paint correction, ceramic coatings, and paint repair are quote‑only services and are not bookable online.

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3. Booking, Deposits and Payment

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  • A non‑refundable deposit is taken at checkout to secure your appointment and is deducted from the final balance.

  • The remaining balance is payable on completion by card or another agreed method.

  • If a pricing error is discovered, we will contact you before proceeding. You may accept the corrected price or cancel for a full refund of any amounts paid.

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4. Rescheduling and Cancellations

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  • Rescheduling: You can reschedule up to 48 hours before the appointment using the link in your confirmation email.

  • Cancellations: At least 7 days’ notice is required. Cancellations within 7 days may result in forfeiture of the deposit.

  • No‑shows or access issues: If we cannot access the vehicle or conditions prevent work, the deposit may be retained to cover lost time.

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5. Preparation and Suitability

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  • Please ensure safe, accessible parking. If applicable, water and power should be available.

  • Remove personal items from the vehicle prior to the appointment.

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6. Vehicle Condition and Scope Changes

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  • If the vehicle’s condition materially differs from the booking description, we may adjust the price, change the scope, or refuse service with deposit retention.

  • Severe contamination, odour remediation, and bodywork are outside standard packages unless agreed as add‑ons or quoted separately.

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7. Guarantees and Liability

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  • We use reasonable care and skill in delivering services. Except as required by law, we are not liable for pre‑existing defects or wear, or for indirect or consequential losses.

  • You must disclose known issues that affect safe working conditions (e.g., leaking seals, loose trims, electrical faults).

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8. Photos and Records

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  • Before/after photos may be captured for quality records. With your consent, selected media may be used for marketing. Consent can be withdrawn at any time.

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9. Pricing Policy and Promotions

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  • See our Pricing Policy for details on what’s included, add‑ons, and price validity.

  • Promotions apply only during the stated period and cannot be combined unless specified.

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10. Cookie and Privacy

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  • See our Cookie Policy for information on cookies and choices.

  • See our Privacy Policy for how we handle personal data and your rights.

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11. Complaints

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  • If you are unhappy with a service, contact us within 48 hours with photos so we can investigate and put things right.

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12. Governing Law

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  • These Terms are governed by the laws of the United Kingdom. If you operate in Guernsey, we can update this to Guernsey law on request.

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13. Contact

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In the Details

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